Tuesday, February 19, 2008

I Expected More From You Amex Customer Service‏

This past weekend I took a quick trip to Florida to meet up with my parents and sister. I didn't realize how much I missed the warm weather until being outside in the 75 degrees sunshine. It was beautiful!

On an impulse while picking up my sister at that airport my dad decides he wants to sign up for the half marathon taking place on Sunday. Within minutes, my Dad, sister and I were signed up and had our T-shirts.

*Disclaimer – this half marathon was more of a walk-with-an-occasionally-jog-event then any sortta “race”.

When we hit the 2 mile marker and saw the men from Kenya were already on the return., This just reinforced our focus on enjoying the scenery and the time together.

There is something that is bothering me. Have you seen those commercials with celebrities and they get a call from Amex questioning charges that were out of the ordinary. Well when my registration charge for a half-marathon went through you would think a red flag would have been raised. Not just a red flag, there should have been bells, whistles, fog horn and perhaps an identify theft alert.

Even with a year end summary that reads like this: 80% Food/Beverage, 15% Disposable Clothing, 5% Travel. I received no call.

If I would have received a call I imagine it would have gone something like this:

“May I please speak with JoanneE.”

“Speaking”

“This is American Express and we wanted to confirm a questionable charge. Your history shows the only purchases made on Saturdays are after 8pm and at establishments that serve alcohol. On Saturday, February 16, 2006 there was a charge at 10am for a half marathon registration. Are you aware of this?”

“Yes and you should be expected several charges from the Jacksonville Emergency room at time now.”

2 comments:

Water Lion said...

Công ty vận chuyển hàng hóa chúng tôi chuyên cung cấp các dịch vụ liên quan đến vận chuyển hàng hóa. Có thể kể đến như dịch vụ chuyển hàng trong nước, ký gửi hàng hóa, dịch vụ chuyển phát nhanh trong nước giá rẻ, ... Những dịch vụ chúng tôi cung cấp đã được sự ủng hộ nhiệt tình của quý khách hàng. Hiện nay chúng tôi không ngừng cải tiến chất lượng dịch vụ để đem lại cho quý khách trải nghiệm tốt hơn. Nếu bạn còn bân khuân về giá cả thì hãy xem qua bảng giá cước chuyển phát nhanh trong nước để tìm hiểu về giá cả dịch vụ chuyển phát nhanh của chúng tôi so với những nơi khác nhé.

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